Terms & Conditions

By requesting or using an OK Logistics delivery service, you agree to these Terms & Conditions. Please read them carefully before confirming a booking. Bookings and information You must provide accurate sender, recipient, phone, address, package, and pickup information. You are responsible for making sure the recipient can receive the package and for updating us promptly when details change. Delivery items and packaging Packages must be safely and appropriately packed. We may refuse items that are illegal, dangerous, prohibited, inadequately packaged, or unsuitable for transport. Customers remain responsible for the contents and legality of their packages. Quotes, payment, and changes A delivery quote is based on the information available at the time of estimation and may change when the route, package details, waiting time, or delivery requirements change. Payment is due through the available payment options communicated during booking. Delivery timelines Estimated delivery times are targets and may be affected by traffic, weather, access restrictions, inaccurate information, recipient availability, or other circumstances outside our reasonable control. Customer responsibilities Customers must treat riders and support staff respectfully and must not request unlawful or unsafe actions. You should report delivery concerns promptly so we can investigate and assist. Business services Business accounts, recurring deliveries, and corporate contracts may be subject to additional written terms agreed with OK Logistics. Updates OK Logistics may update these terms when our services or legal obligations change. The latest version will be published on this page. For questions, please contact our team.